Become Part of the Kona Kai Team:

Salesforce Business Analyst 


Job Description

This role will support the analysis and documentation of business requirements and translate them into clear, actionable functional specifications within the Salesforce platform. In addition, you will serve as a key partner in bridging business stakeholders and technical teams, ensuring solutions are aligned with operational needs and system capabilities. You will work closely with cross-functional teams to validate requirements, support user acceptance testing, and ensure delivered solutions meet business expectations and drive effective platform adoption.



Experience:

  • Bachelor’s degree in Information Systems, Computer Science, Business, Engineering, or a related field 
  • 3+ years of experience in Salesforce administration, development, business analysis, architecture, or related CRM and enterprise technology disciplines 
  • Experience working within enterprise Salesforce environments and supporting cross-functional business initiatives preferred 
  • Salesforce certifications such as Salesforce Administrator, Platform App Builder, Platform Developer, Business Analyst, or Solution Architect certifications preferred 
  • Familiarity with enterprise system integration, data governance, and digital transformation initiatives preferred ments preferred 


Skills Required


Technical Skills 

  • Strong understanding of the Salesforce platform, including configuration, customization, workflow automation, security, reporting, and platform administration 
  • Experience designing, developing, implementing, and supporting Salesforce solutions aligned to business and technical requirements 
  • Hands-on experience with Salesforce technologies such as Apex, Lightning Web Components (LWC), Flow, SOQL, APIs, and platform integrations 
  • Experience integrating Salesforce with enterprise applications, third-party platforms, and external data sources using APIs, middleware, and integration frameworks 
  • Knowledge of Salesforce architecture best practices, data modeling, governance, security, and scalable solution design 
  • Familiarity with Salesforce Clouds and related platform capabilities, including Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, or industry-specific solutions 
  • Experience supporting user acceptance testing (UAT), release management, deployment processes, and platform optimization initiatives 
  • Understanding of Agile delivery methodologies, DevOps practices, CI/CD pipelines, and version control processes supporting enterprise Salesforce environments 

 

Professional Skills 

  • Strong analytical, problem-solving, and communication skills with the ability to work across technical and business teams 
  • Ability to translate business requirements into scalable technical solutions, functional specifications, and process improvements 
  • Experience collaborating with stakeholders, developers, architects, administrators, and leadership teams in cross-functional environments 
  • Ability to manage multiple priorities and work effectively in fast-paced, evolving enterprise environments 

See what some of our team members say about working at Kona Kai:

“As an avid learner, I appreciate being constantly exposed to new objectives, operations, technology, and people.”

“At Kona Kai I am able to draw upon past expertise, and experience in order to solve client objectives. The projects are interesting and I also feel like I’m able to give back.”

“I feel empowered and trusted to help make decisions that result in defined strategies that shape our business and company culture.”