Healthcare & Life Sciences
Empowering Healthcare Transformation
The healthcare and life sciences industries are undergoing rapid digital transformation but legacy systems, regulatory complexity, and disconnected data often stand in the way of meaningful progress.
We help healthcare providers, payers, medical technology (medtech), and pharmaceutical/life sciences organizations implement customer relationship management (CRM) solutions that are secure, scalable, and built to support better outcomes across every touchpoint.
Challenges Facing Healthcare & Life Sciences Organizations
Whether you're a payor, hospital system, medical device maker, provider network, research lab, or health tech startup, you're likely facing challenges like:
Fragmented Systems and Data
Disconnected platforms across care, admin, and marketing create barriers to coordinated, efficient service.
Regulatory and Compliance Complexity
From the Health Insurance Portability and Accountability Act (HIPAA) to Good Practice (GxP) guidelines, navigating industry-specific regulations while maintaining agility is a constant balancing act.
Evolving Patient and Provider Expectations
Consumers and care teams alike expect digital convenience, faster response times, and more personalized experiences.
Manual and Outdated Workflows
Reliance on paper-based processes or outdated tools leads to delays, errors, and operational strain.
Built for Healthcare, Backed by Strategy
We help healthcare and life sciences organizations build CRM systems that improve care coordination, streamline operations, and enhance engagement—without overbuilding.
Connected Patient and Provider Profiles
Unified data models provide a full view of each patient, partner, or provider to enable proactive, informed support.
Workflow Automation Across Teams
From intake to referral to case follow-up, we automate and simplify workflows to boost speed, accuracy, and satisfaction.
Personalized Outreach and Communications
Enable timely, targeted communication via email, SMS, portals, and other channels.
Compliance-Ready Architecture
Built to align with HIPAA, the 21st Century Cures Act, the General Data Protection Regulation (GDPR), and other relevant regulations—without compromising usability.
Why Healthcare Organizations Choose Kona Kai
1
Deep Industry Expertise
We understand the unique operational, compliance, and stakeholder needs of healthcare and life sciences organizations.
> Data mapping rounds off the business process modeling by creating contextual targets for developers.
2
Tailored, Scalable Solutions
We help you select and configure the right platform—balancing flexibility, usability, and long-term growth.
3
People-Centered Design
Our systems empower your teams with efficient, intuitive workflows that evolve alongside your business.
We bring cross-sector experience to every engagement
List of Services
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Healthcare Providers Write a description for this list item and include information that will interest site visitors. For example, you may want to describe a team member's experience, what makes a product special, or a unique service that you offer.
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Payers Write a description for this list item and include information that will interest site visitors. For example, you may want to describe a team member's experience, what makes a product special, or a unique service that you offer.List Item 1
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Life Sciences Organizations Write a description for this list item and include information that will interest site visitors. For example, you may want to describe a team member's experience, what makes a product special, or a unique service that you offer.List Item 2
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Digital Health Write a description for this list item and include information that will interest site visitors. For example, you may want to describe a team member's experience, what makes a product special, or a unique service that you offer.List Item 3
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Medtech Write a description for this list item and include information that will interest site visitors. For example, you may want to describe a team member's experience, what makes a product special, or a unique service that you offer.List Item 4
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Pharmacy & Retail Write a description for this list item and include information that will interest site visitors. For example, you may want to describe a team member's experience, what makes a product special, or a unique service that you offer.
Let’s Build a Healthier CRM Foundation
Whether you're modernizing outdated workflows or building a digital front door for your patients, Kona Kai helps healthcare and life sciences organizations deliver more coordinated, efficient, and human-centered experiences.
