Insights to Inform Your Business.
Information. Analytics. Intelligence.
Learn how to prepare your operations team to manage and monitor AI agents effectively. Explore key frameworks for governance, lifecycle management, and human–agent collaboration.
Learn how to design emotionally intelligent AI systems that combine empathy and accuracy. Build trust, prevent harm, and elevate customer experience.
Discover how a CRM-powered Digital Front Door transforms patient experience by connecting every touchpoint into a seamless, personalized journey. Learn how healthcare organizations can improve engagement, strengthen loyalty, and deliver coordinated care that builds long-term trust.
Explore the key takeaways from Dreamforce 2025 and what they mean for CRM and AI leaders. Learn how Salesforce’s Agentic Enterprise vision, data-first strategies, and new Agentforce tools are reshaping the future of intelligent business operations. Discover practical insights for aligning people, data, and AI in the ne
Explore why business process architecture is becoming a strategic advantage in the age of AI, how to avoid fragmented automation, and the six principles that help organizations design scalable, intelligent operations built for growth.
AI can automate anything—but only if it understands your business logic. Explore how to translate business processes into AI-ready frameworks, document context layers, and design prompts that actually work.
AI is changing how we build software, but great design is what will define the next era. Learn how Kona Kai helps companies lead with UX and human-centered innovation.
AI is reshaping work, but eliminating entry-level roles creates long-term gaps. Explore how Kona Kai Corp helps organizations use AI to empower people, strengthen talent pipelines, and drive sustainable business growth.
Discover how hyper-personalization and predictive analytics in CRM are evolving by 2026, with trust, transparency, and data ethics at the core.
