Telecommunications
Build a More Connected Experience
The telecommunications (telecom) industry runs on speed, scale, and service, but many providers still rely on legacy systems, siloed data, and manual processes that can’t keep up.
Whether you offer wireless, broadband, Voice over Internet Protocol (VoIP), or enterprise communications, Kona Kai helps you implement CRM solutions that simplify service delivery, reduce churn, and support scalable growth.
Challenges Facing the
Telecom Industry
Whether you're a regional provider, national carrier, infrastructure operator, MVNO, or telecom startup, you're likely facing challenges such as:
High Service Expectations
Customers expect fast, frictionless service across web, mobile, call center, and self-service portals.
Heavy Workloads, Complex Accounts
From consumer plans to enterprise agreements, tracking interactions and assets across segments, product lines and geographies is no small task.
Customer Loyalty Is Fragile
Proactive service, personalized communication, and intelligent renewal workflows are critical to keeping customers from switching.
Disconnected Data
Disconnected platforms for billing, provisioning, support, and sales prevent teams from having a full view of the customer and can drive operational deficiencie, increasing operating costs.
Built for Telecom, Backed by Strategy
We help telecom providers streamline operations, centralize customer data, and deliver high-touch, scalable service experiences through smart CRM strategy and implementation.
Unified Customer and Account Management
Centralized service data enables a complete view of products, interactions, contracts, and support history.
Intelligent Service Automation
Automate key service journeys, from service provisioning, to troubleshooting, to technician dispatch, reducing ticket volume and response time.
Personalized Customer Communications
Design CRM-powered campaigns and alerts that reach the right customers at the right time in their preferred channel.
B2B Account & Opportunity Management
Support structured account planning, opportunity tracking, and collaboration across enterprise telecom teams.
Why Telecom Organizations Choose Kona Kai
1
Deep Industry Expertise
We understand the high-volume, high-complexity environment telecom companies operate in.
2
Tailored, Scalable Solutions
We help you select and configure the right platform—balancing flexibility, usability, and long-term growth.
3
Balance of Control and Simplicity
Our CRM designs empower your teams while keeping workflows manageable and easy to adapt.
We bring cross-sector experience to every engagement
List of Services
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Consumer & Small Business Providers Write a description for this list item and include information that will interest site visitors. For example, you may want to describe a team member's experience, what makes a product special, or a unique service that you offer.
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Field Service & Dispatch Operators Write a description for this list item and include information that will interest site visitors. For example, you may want to describe a team member's experience, what makes a product special, or a unique service that you offer.List Item 1
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Enterprise & B2B Telecom Providers Write a description for this list item and include information that will interest site visitors. For example, you may want to describe a team member's experience, what makes a product special, or a unique service that you offer.List Item 2
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Regional Broadband & Utility Telecoms Write a description for this list item and include information that will interest site visitors. For example, you may want to describe a team member's experience, what makes a product special, or a unique service that you offer.List Item 3
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Wholesale & Infrastructure Providers Write a description for this list item and include information that will interest site visitors. For example, you may want to describe a team member's experience, what makes a product special, or a unique service that you offer.List Item 4
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Digital-First & MVNOs Write a description for this list item and include information that will interest site visitors. For example, you may want to describe a team member's experience, what makes a product special, or a unique service that you offer.
Modernize Your CRM for a More Connected Future
Whether you’re upgrading outdated systems or launching new service lines, Kona Kai helps telecom providers deliver better customer experiences with CRM solutions designed to perform.
