Valuable experience in a variety of industries.

Driven by results. Informed by experience.


Kona Kai is your strategic partner, trusted advisor and your change agent. If you don't succeed, we don't succeed.


We partner with you, align with your business operations, supporting systems and applications, and help dramatically improve your business performance deriving value from your IT investments.


We will help you reduce operating expenses, increase profits, sustain growth, and stabilize operations by introducing sound business disciplines that allow you to focus on more pressing areas of your organization.


Kona Kai has nearly 20 years of experience working with many clients in varied industries.  Our clients have ranged from Fortune 100 companies to government contractors to small startups.


Let us help your organization succeed!

Healthcare

Kona Kai Led Reengineering efforts for healthcare operations

After assessing enrollment and billing operations, numerous issues were identified within the systems and support of these functions. Kona Kai led systems and support re-engineering efforts to deliver a Pega-based solution. Results: Streamlined business operations, implemented foundational billing audits, and exception handling systems, procedures, and disciplines. All changes, systems, and procedures fully documented. 






Kona Kai Helped Achieve ICD-10 Standards

Kona Kai helped redesign the Clinical Decision Support application, working with both business and IT teams to ensure a streamlined solution that aligned authorization/referral processing with claims, customer service teams, and self-service portals. Results: The redesign of this critical operational tool enabled the client to effectively transition to and achieve ICD-10 standards within this solution. The redesign work included development estimates that were well supported with realistic ROI calculations. The Executive Leadership signed off on redesign upon the first review of the business case.


 

Kona Kai provided executive level input to secure funding

Kona Kai Corp assessed the supporting systems and organizational performance of the provider network operations team, documenting the data flows identifying systems exceptions and their impacts to performance and workload. Results: These impacts were quantified and utilized as part of a business case to acquire funds necessary to implement recommended system and organizational improvements. Kona Kai's recommendations spanned existing systems modifications, introduction of new functionality to manage exceptions across multiple systems within the data flow, as well as organizational changes in the personnel and reporting needed to better manage provider operations. 

Kona Kai Provided Post Implementation Support

Kona Kai Corp led an enterprise-wide effort to determine Customer Relationship (CRM) and Business Process Management (BPM) requirements, providing thought leadership and overall program management for this large and complex initiative. Results: The company reviewed options within the industry selecting a BPM software package containing frameworks built for CRM. Kona Kai was retained to lead the enterprise-wide program implementation of the selected solution over a two-year period. 




Distribution

Kona Kai Improved Credit Card Processing

Kona Kai evaluated credit card processing, assessed possible solutions, and helped implement a 3rd-party hosted solution. Results: Solution fully integrated with accounts receivables and delivered via inter/intranet integration. Reduced merchant charges to return a better margin on customer payments. Achieved PCI Compliance. 











Kona Kai Saved Large-Scale Distributor $5M Annually

Kona Kai Corp assisted senior sales leadership at the direction of the CIO to assess opportunities to improve systems performance supporting the national sales business unit and align the IT organization in an improved partnership with the national sales organization. Results: The assessment identified significant gaps in the legacy systems which substantially increased the time and effort required to "onboard" new accounts and maintain existing ones. Kona Kai Corp then worked with IT leadership to evaluate and identify a solution that centralized and streamlined the operations supporting customer activity. The solution was anchored by Oracle's Customer Hub master data management (MDM) product and integrated with the legacy operations' and support applications. The solution produced savings in excess of $5M annually in efficiency gains as well as improve customer satisfaction across all segments. 


Kona Kai Implemented Check Scanning Software

Kona Kai reviewed and assessed inconsistent cash application methods among all divisions nationally. The divisions were split between two mainframe support systems and utilized different procedures locally as well as utilizing different technologies (check scanning, lockbox processing, etc). Kona Kai Corp provided a recommendation to procure and implement check scanning software. Results: Significant cost reductions and streamlined operations. Kona Kai produced a complete business case with statistical analysis showing implementation costs and their return on investment (ROI) timelines. This business case was used to secure funding to implement the recommended technical and operational modifications outlined. Kona Kai Corp was retained to assist in the procurement of the vendor solution as well as the design, construction, implementation, and rollout of the solution. This work included requirements gathering, test planning and execution, training and documentation.

Telecom

Kona Kai Helped Secure $27M in Funding

Kona Kai validated the business model created to acquire investment funding. They revised revenue assumptions, churn forecasts, subscriber acquisition costs, and distribution strategy and costs. Results: Helped secure $27M in funding in initial investment round. Then retained to assist in the review and selection of core support systems for billing, network operations, service provisioning, and call center support. 

Insurance

Kona Kai Led Change Management and Enablement

Kona Kai Corp was retained to oversee and assist with the program delivery, mentorship, and change management for the implementation of a customer service application built on the Pega architecture platform.  


Kona Kai partners to lead expansion of Pega platform use

Kona Kai Corp was brought in to assist with expanding the use of the Pega platform leveraging case management capabilities. Kona Kai has been extended to provide assistance in completing an upgrade to the platform as well as implementing Sales Automation while optimizing use of the Marketing platform.