Techniques for Optimizing Business Processes

Occasionally, every organization finds itself needing to buckle down on its optimization efforts. Change doesn’t have to be unsettling or cumbersome. Optimization is exciting, and when done correctly, leads to greater efficiency and long-term growth. Read on to learn more about where to start with the most critical aspects of business process optimization.

Improve Data Management

Your business was clearly founded on a great idea and has been successful in meeting customer needs. That said, there was no way a company founded a year ago, let alone a decade ago, could have contemplated the ever-growing data complexity it would be faced with quarter after quarter, and year after year. This constant dilemma can lead to a situation where data is inaccurate, not always in sync, and stored across multiple places.

To improve your company’s data management, you’ll need to map your data flow, evaluate your structure, optimize performance, and gain insight into how your data may be used in the future. Kona Kai Corp has a team of experts analyzing, architecting, designing, and maintaining data to ensure your systems are successful.

Kona Kai’s team can work with you to introduce simplified data structures that support your ultimate product solution and align your data to provide a comparative analysis between source systems. Ultimately, you’ll be left with an understanding of what, where, and how your data is used, as well as an insightful perspective on how your data can and should be used going forward.

Keep Your Focus Customer-Centric

It’s no secret that customer expectations are higher now than they have ever been. In large part, the trend toward fast delivery and online convenience has caused it. It follows that a customer-centric experience gives your business the greatest edge over the competition. Consider what unique solutions your business can deploy to match the market’s vitality.

The first step is to base new strategies on the vision of what you consider to be prime customer experience for the service or product you provide. Try mapping customer pain points from the first to last interaction with your company, and asking yourself, “where are the points at which we can make this experience better, smoother, and more seamless?”

Your user’s experience should not be flawed due to any ineffective workflow processes within your company. If you find it is, partner with Kona Kai to define who owns the process, educate teams on their “ownership,” and document a plan to align with other business units.

Employ a Strategy That Works With Omnichannel Architecture, Not Against it

Now, more than ever, there are so many channels through which consumers engage with your brand and learn about your company’s products and services. Are the messages they’re getting consistent across all channels? Brand image uniformity is key to meeting advancements in media with a harmonious and effective marketing campaign. Kona Kai can work with you to create a consistent, omnichannel delivery strategy to render the same result regardless of the channel.

Kona Kai will help simplify applications and order forms that have become lengthy and confusing for clients. Consolidation is key to creating an elegant and stress-free experience in customers’ interactions with your company.

Utilize Robotics and Intelligent Automation to Your Advantage

The processes and applications your company is currently using may be comfortable and familiar for employees and customers alike, but could you be more efficient by employing robotics and intelligent automation? In the twenty-first century, change doesn’t have to be disruptive.

Kona Kai is an expert in thoughtfully configuring applications to automatically interface and perform tasks and/or data entry with your current legacy applications, all while maintaining back end functionality and leveraging front end technology. You may think you can’t break free from legacy systems, but by leveraging robotics, you can maintain your legacy systems while adapting new technology to work alongside current systems and improve overall processes as a whole.

Perfect Change Management

Change Management is the process of transitioning individuals, teams, and organizations through a workplace change, and no one understands change management better than Kona Kai Corp. To optimize business processes, consider all of the many areas where change is occurring. Change management isn’t needed only during an acquisition, merger, or leadership shift; it should be utilized any time a new strategy is implemented or a new dynamic is introduced.

Imbedding effective change management processes into the heart of every project ensures all of those impacted by the project are kept up to speed. The end result is a more engaged and excited user community. Kona Kai’s tried and true change management strategies are designed to address the People, Process, and Technology components of your company’s projects and keep all stakeholders informed, empowered, and ready for change.

Expand Program Management

Projects are more complex now than they have ever been, thanks to the evolution of digital and omnichannel capabilities. Sometimes, your company will be able to benefit from having a fresh set of eyes on a project, especially when you can leverage the expertise of a new project manager with past experience in their full careers. Kona Kai’s project managers have used waterfall, agile scrum, and hybrid approaches to tackle projects on time and within budget.

In terms of program management, you need both outside expertise, and you need to know what is going on – you simply cannot compromise on either item. Partnering with Kona Kai ensures you will be able to engage with project managers who will work with your company, not against it. Transparency through all project phases is key, and that should be accomplished through detailed project status sessions with your program manager.

When expanding your program management with new leadership insights, program managers from Kona Kai will bring all your stakeholders to the table to identify impacts, risks and definitions of success. Kona Kai has a practice of ensuring stakeholders are on board and supportive from project inception. Working with a partner who meets delivery timeless without risking key functionality is imperative, as is a partner who recognizes the importance of staying within an allocated budget.

Ready to Take Your Business to the Next Level?

Every company can use the help of outside expertise at certain critical points. Kona Kai has built its reputation on its ability to demystify the process of business optimization and stay at your company’s side the whole time. Ready to use our tools, and let us help you empower your evolution? Contact Kona Kai.